TERMS AND CONDITIONS OF USE

Dear Customer, here you will find information about the purchase of our products.

For any doubts, contact us at info@hevamilano.com.

PURCHASE AND SHIPPING METHOD

It is possible to purchase our products through our website www.hevamilano.com.

Orders can also be placed by contacting us on Whatsapp at +39 335 755 7451

For 'HEVA Exclusive' customers who have access to the 'In person delivery' service, we offer fitting and product selection services in the customer's city.

To request this service, contact us at  info@hevamilano.com, so we can make an appointment.

TERMS OF PAYMENT

You can pay on hevamilano.com by credit card enabled in case of online purchase or

with bank transfer, an advance payment in favor of the company Golden Furs S.p.A.

The payment information will be displayed at checkout.

TERMS OF SHIPPING

For all categories of outerwear:

GLS courier 1-5 working days in Europe: within € 1000 it costs € 15.00 / € 25.00 depending on the country chosen, free for orders over that amount.

Express Courier DHL 1-5 working days extra - EU (World): within 2500 €  it has a cost of € 40.00, free for orders over that amount.

For the 'Knitwear' and 'Accessories' categories, shipping is free in Europe using the 'HEVAEU' code at checkout.

Once the shipment has been made and the tracking communicated by e-mail, we are relieved of any responsibility for any malfunction of the shipping service. For any problems please contact the transport carrier directly, in the hope that no problem will ever occur.

RIGHT OF WITHDRAWAL

Pursuant to Article 5 of Legislative Decree 185/99 which regulates distance contracts, the customer has the right to withdraw from the purchase contract without specifying the reason within 10 days from the date of receipt of the goods. These are the exact ways to exercise the right of withdrawal:

1) Send a return request email within 15 days of shipment. Once the return has been confirmed, the customer can proceed with the shipment.

2) The goods must be returned in perfect condition and without tampering and with the original packaging to the following address: Golden Furs S.p.A. Strada Cardio 40, Serravalle (San Marino) 47899

3) The shipping costs for returning the goods are charged to the customer who withdraws from the purchase contract. Parcels cash on delivery or carriage forward will be rejected.

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